Listen to innovate

Just concluded a project that helped the client identify how to innovate and consolidate the services they offer. As always, we were not the ones telling the client what to do but rather helped the client to give birth to their plans, rather like a midwife helps a mother in labour. Moreover, a key part of the project was to listen – to what the client wanted to achieve and their clients needed to receive.

The process involved not just two workshops but also preparatory interviews and a series of bilateral interactions, each time allowing the criteria for consolidation and innovation to be identified, as well as clarifying what the services were – or should be – about. Fascinating to see the progress made in what was ultimately two times a half day workshop. But of course, those days require intense preparation!